Expanding a Business into Services Expanding a Business into Services Introduction: Services provide an additional form of revenue for companies. The service component can be a standalone offering, or a component of a product offering. In this Assignment you examine either a consumer service or a business service that is a market growth initiative to … Read more
Create an Effective Customer Service Training Program Chapter 3 of the textbook describes the analysis stage of ADDIE. In this step, a training needs analysis is required. Based on the training needs analysis, describe a training course that could be used for your current job position (customer service associate in technical support). How will the … Read more
Why should organizational goals align with the performance management system? As a senior HR manager of a large Saudi Arabian company, you have been assigned the task of monitoring and evaluating the organization’s current performance management system. You have also been receiving complaints from the customer service employees that their ratings seem inaccurate and inconsistent. … Read more
What is the value proposition to the customer of Web-based shopping? Upscale Markets Value Creation in a Mature Industry Discussion Questions 1. What is the value proposition to the customer of Web-based shopping? How does it compare to the other innovations in customer service that Ives mentions at the end of … Read more