CRM system

Business Question-Effective Organizational Leadership

Business Question-Effective Organizational Leadership An Impossible Dream? Synopsis Allen Block was responsible for the technical implementation of the new customer relationship management (CRM) software in Los Angeles and Chicago. The software was badly needed to improve follow-up sales for his company, Exert Systems. Exert sold exercise equipment to high schools and colleges, as well as … Read more

Knowledge Management Systems and CRM

Knowledge Management Systems and CRM KNOWLEDGE MANAGEMENT SYSTEMS AND CRM In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does … Read more