Define different perspectives and concepts of problem solving in diverse contexts and business situations.

Define different perspectives and concepts of problem solving in diverse contexts and business situations.

Course Learning Outcomes-Covered
 Define different perspectives and concepts of problem solving in diverse contexts and
business situations.
 Explain and apply critical thinking and cognitive psychology as it pertains to analyze
and synthesize information for problem solving and decision making.
 Demonstrate decision tools and employ appropriate analytical business models to
break down complex issues.
 Analyze ethical issues and dilemmas that businesses often face and employ ethical
standards in all manners and circumstances.

Critical Thinking Case studies:
It came to the attention of the Mr. Faisal Al Qarni, CEO of a Alqarni company (A small
Jeddah based company) that there was a difficulty between two employees who had been
working together for some time but recently appeared to have major differences that were
affecting their entire department.
Two employees Amal and Haifa had been working together for a few years. They were in the
same department and reported to the same departmental manager. Amal had been at the
company longer and was senior to Haifa.
Mr. Faisal was being approached by both Amal and Haifa at different times. They complaint
against each other about the harassment and bullying. Mr. Faisal asked HR Manager to listen
their issues and try to resolve as soon as possible. HR Manager has spent increasing amounts
of time speaking to them, taking notes of their points and comments, meeting with their
department manager.
Haifa had felt under pressure from Amal since she joined the company. She raised the issue
with her departmental manager; however, she felt that nothing had changed. Both the parties
were accusing the other of bullying and harassment.
Amal had a no-nonsense approach and felt that some aspects of Haifa’s work needed
improvement. She had asked for these changes in ways that she felt had been clear and fair.
Haifa kept going to management with the allegation of bullying by Amal.
Haifa felt her work performance had been made subject to very public comment in team
meetings and she felt embarrassed and singled out. She felt she could do no right as far as

Amal was concerned. She liked her job. It was close to her home so she was able to take her
children to school and pick them up on her way home.
Both parties were thinking about leaving if the situation could not be worked out. They
reluctantly agreed to mediation but neither wanted to change jobs.
Consider yourself as HR Manager and resolve the entire issue.
Assignment Question(s): (Marks 05)

1. What are the main problem and subproblems of the case? Based on the following
technique, identify the causes of problem? [Marks 2]
a. Cause of the problem- 5 Why Technique
a. Why-1
b. Why-2
c. Why-3
d. Why-4
e. Why-5
b. Develop a Cause-and-Effect Diagram
2. What information should you gather, that would be helpful to know before making a
decision? [Marks 0.75]
3. Develop a mind map to generate several choices of your decision. As HR Manager, what
will be your decision to resolve this issue? [Marks 1.5]

4. HR Manager may face Ethical dilemma in resolving the issue and finding solutions. What
could be possible ethical issues in the above case? [Marks 0.75]


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