Explain how quality is evaluated, and the role of technology in the customer perception of quality.
Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.
Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefour’s quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:
- Customer satisfaction
- Forecasting
- Capacity planning
- Location
- Inventory management
- Store layout
Discussion2(Half page at least)
The value chain includes costs from research to product design, to production, to marketing and sales, to distribution, and to customer support after the sale. Which areas of the value chain do you think should be included in calculating product costs and why? Where would the other costs be reported, if at all?
Discussion3Â (Half page at least)
Many factors, internal and external to organizations, impact the need for change. Since 2020, when the COVID-19 pandemic was first recognized on a large scale, many organizations have undergone major changes, thereby impacting employees, departments, organizations, and society as a whole. Select an organization in the Kingdom of Saudi Arabia, of your choice, and explain how COVID-19 has impacted that organization. Then, explain how COVID-19, which is an external factor, has not only impacted your organization but has also impacted Saudi Vision 2030
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