Course Learning Outcomes:
Describe the basic steps of the organizational development process
Evaluate the strategic role of change in the organization and its impact on
Please read Chapters 2, 3 and 4 in your textbook “Organization development and
change.” (10th ed.) by Cummings, T., & Worley, C.
Be sure to use at least two scholarly, peer-reviewed reference in support of your
answers and also incorporate the key concepts from the course.
Please read the case study entitled as “Contracting for Success: Scoping Large
Organizational Change Efforts.” available in the textbook “Cases and Exercises in
Organization Development & Change” 12 th edition by D. Anderson and answer the
1. Name and discuss the critical success factors for Valley Medical Center. (1.5 Mark)
2. As an OD practitioner, what are the steps you would take as you begin the entry and
contracting phase? (1.5 Marks).
3. Valley Medical Center is experiencing a great deal of change. What recommendations
would you make to help them more effectively handle the change they are experiencing? (2