Discuss the role of emotions in communication

These are two different questions which should be answered separately with a minimum of 200 words, AND INCLUDE AN IN TEXT CITE.

1)Explain congruence and incongruence and give one example of a dialogue between two people that demonstrates congruence. Give one example of a dialogue between two people that demonstrates incongruence. Please cite your sources

2)Based on the reading of how emotions develop, what are the implications for the work with children, teens and adults? Please cite your source

Reading for number 2 above is attached