Critically Evaluate Training and Development of Employees.
Critically Evaluate Training and Development of Employees.Write an essay to evaluate how training and development of employees benefits an organization through delivering superior customer service. In your essay, make sure to discuss all the following points:
1- Definition of customer service
2- The difference between training and development
3- The benefits of training and development
4- Potential disadvantages of training and development
5- The contribution that employees can make to the brand image of the organization
6- Performance indicators that an organization could use to measure the level of customer service
7- Relevant examples
PLEASE MAKE SURE TO DISCUSS ALL 7 POINTS!
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