City Center Hospital Case Study: Organizational Development Intervention
Case Study 2: City Center Hospital Case Study
Organizational Problem:
Center City Hospital is a large outpatient surgery center in a mid-size urban area of
Kansas. The CEO, Director of Nursing (DON), and the HR manager are concerned
with a morale issue amongst the nursing staff of the organization. During the past
year, the hospital has been trying to change the culture to become more profit and
patient-centered.
Organizational Design:
Full-time staffing of the hospital is operational. This includes the CEO, DON, Human
Resources Management (HRM), Finance, Risk Management, and Unit Managers for
each section of the surgery center. Nursing staff within the center is outsourced and
nurses are hired on as conditional permanent staff. The doctors are independent
contractors with the hospital and are on yearly contracts.
Challenge and Request Criteria:
The CEO, DON, and the HRM believe the morale of nurses is at an all-time low and
the relationship between doctors, unit managers, and nurses is damaging to the
mission of the hospital. The CEO is concerned about losing physicians due to the
lack of leadership skills displayed by the unit managers. The unit managers are
concerned about the stress level for the nurses and blame the arrogant behavior of
the physicians as the cause of stress.
The CEO, DON, and HRM request an OD intervention for all internal managers with
the intent of developing a common focus of leading a united team. The leadership
team requires that this be addressed in a one-day workshop and that a visible
improvement be seen over the next 12 months.
As defined by the leadership team, the intervention
is to develop stronger leadership skills within the unit manager staffing, and
must result with visible improvement over the subsequent 12 months.
The paper must be four to five pages in length, and include level headings to lead the
reader through the specific areas of content. Level headings also provide the reader
with an outline to ensure all areas of the project are covered. The paper must include at
least four additional scholarly, peer-reviewed, and/or credible sources to support the
content of the paper.
The Action Research Case Study paper
Must be four to five double-spaced in length (not including title and references) and
formatted according to APA Style (Links to an external site.)
Must include a separate title page with the following:
o Title of paper
o Student’s name
o Ashford University
o Course name and number
o Instructor’s name
o Date submitted
Must utilize academic voice. See the Academic Voice (Links to an external
site.) resource for additional guidance.
Must include an introduction and conclusion paragraph. Your introduction paragraph
needs to end with a clear thesis statement that indicates the purpose of your paper.
Must use at least four scholarly, peer-reviewed, or credible sources.
Must document any information used from sources in APA Style as outlined in the
Writing Center’s APA: Citing Within Your Paper (Links to an external site.).
Must include a separate references page that is formatted according to APA Style as
outlined in the Writing Center. See the APA: Formatting Your References List (Links
to an external site.) resource in the Writing Center for specifications
Answer preview:
word limit:648